Privacy Policy.
What we collect when you use this site, why we collect it, who sees it, and how to ask us to delete it.
Last updated: September 15, 2026. This policy covers thinktechsupport.com and the support tools Think Tech Support (Astatula, Florida) runs for clients. If anything here is unclear, ask us through the contact page and a person will answer.
What We Collect
Information you give us. When you fill out a quote or contact form, start a live chat, book a session, or email us, we receive what you type: usually your name, email address, phone number, company, and a description of the problem. Chat transcripts are stored on this site so we can follow up.
Information collected automatically. Like every website, our hosting provider and Cloudflare log basic technical data such as your IP address, browser type, pages visited, and time of visit. This is used for security, performance, and abuse prevention.
Remote support sessions. If you download our remote support client and share your session ID, we can see and control your screen only while you allow it. Sessions are not recorded. The connection runs through a server we operate, not a third party.
Cookies And Tracking
We use the Meta Pixel to measure whether our advertising works and to reach people who visited this site with relevant ads on Facebook and Instagram. It sets cookies and sends Meta a record of pages viewed and actions such as submitting a form or starting a chat. You can opt out through your Facebook ad preferences or by using a browser or extension that blocks tracking. We may add Google Ads conversion tracking, which works the same way. We do not sell any data collected by these tools.
The site also sets functional cookies that remember things like whether you have already opened the chat window. They contain no personal information.
How We Use It
- To answer your request, quote the work, and provide support.
- To keep records of the work we have done for you.
- To keep the site secure and fast.
- To measure and improve our advertising.
- To send you service updates. We do not run a newsletter and we do not send marketing email without asking first.
Who We Share It With
We never sell your information. We share it only with providers that help us run the business and only as needed: our web host, Cloudflare (security and delivery), Meta (advertising measurement, as described above), and our own email server. Client data we handle during support work stays between us and you unless you direct otherwise or the law requires it.
How Long We Keep It
Form submissions and chat transcripts are kept while you are a prospect or client and for a reasonable period afterward for records, then deleted. Server logs are kept for a short rolling window. Ask and we will delete your form and chat records sooner unless we need them to complete work you have hired us for.
Your Choices
- Ask what we hold about you, and we will tell you.
- Ask us to correct or delete it.
- Opt out of ad tracking through your browser or Meta settings.
- Reach us any time through the contact page.
Children
This site is for businesses and adults. We do not knowingly collect information from anyone under 13.
Security
The site runs over HTTPS, sits behind Cloudflare, and is kept patched. No system is perfect, so we collect as little as we need and keep it no longer than we have to.
Changes
If this policy changes, the date at the top changes with it. Significant changes will be noted here before they take effect.